Perfume Factory

Each plant is carefully selected and handled with care to ensure success. You have our guarantee that all plants are true to name, up to grade and handled properly.

If roses are shipped to you, please inspect for damage immediately upon arrival. Report any damage immediately. Whether your roses are shipped or picked up from a Witherspoon Garden Shop, follow all instructions for proper planting. If planted properly and cared for according to Witherspoon "Home Gardener's Guide for Growing Roses," your roses should last for years. If you have followed all the instructions and your purchased roses do not grow and bloom in the first blooming cycle, we will replace them or give you store credit. We can replace a Bareroot rose bush that dies or is the wrong variety until July 1 of the year it was purchased. We can replace a Potted rose up to 45 days after it was purchased. For roses purchased after October 15 the last date to make a claim is November 30.

If roses are planted by and serviced by Witherspoon Rose Culture, your plants are guaranteed for 12 months. If you have maintained your service agreement during that time, we will replace rose bushes that do not survive within that time. We ask you to please send photos of any damaged plant(s) to the following email address: gardenshop@witherspoonrose.com

If you're not entirely happy with your order for any reason, please call 1-800-643-0315 or email us at Gardenshop@witherspoonrose.com. Our experts can provide timely information that can help keep your roses growing healthy and strong.